Last updated: 3 October 2026

These terms apply when you use the Food Express website (foodexpress.today) or app to order food. Please read them before you order: by creating an account or placing an order you accept them. If you have any question, contact us first at +34 695 700 370 or pedidos@foodexpressgc.com.

1. About us

The service is operated by Food Express Gran Canaria ("Food Express", "we"), NIF 42271292-Y, with address at Avenida de Gran Canaria, 32, 35100 San Bartolomé de Tirajana, Las Palmas, Spain.

The food is prepared by independent restaurants (our "partner restaurants"). We show you their menus, take your order on their behalf, collect the payment for them and deliver the order to you.

2. Where and when we deliver

We deliver from our partner restaurants in Gran Canaria. Each restaurant has its own delivery area, opening hours and minimum order, and you see them before you order. If your address is outside a restaurant's delivery area, you will not be able to order from it. Some restaurants also offer pickup.

3. Your account

To order you need an account with your real name, an email address and a phone number you answer. Keep your password to yourself: you are responsible for the orders placed from your account. You can delete your account at any time from Account > Edit profile.

4. Placing an order

When you place an order we send it to the restaurant. The contract for the food is between you and the restaurant, and it is made when the restaurant accepts your order. You will see the confirmation in the app or on the website, and we will notify you.

Please check your address, phone number and order before you confirm. The rider needs a correct address and a phone you answer to find you.

5. The food

All dishes are subject to availability. If something is not available, the restaurant or our team may contact you to offer an alternative or to take it off the order. Photos are for guidance; the dish you receive may look different.

Allergies: restaurants may use nuts and other allergens in their kitchens. If you have an allergy or intolerance, contact the restaurant or us before ordering. We cannot guarantee that any dish is free from allergens.

6. Alcohol

Alcoholic drinks can only be sold to people aged 18 or over. By ordering alcohol you confirm that you are at least 18. The rider may ask for proof of age and will not hand over alcohol to anyone who cannot show it.

7. Prices and payment

The prices are the ones shown on the menu when you order and include IGIC, the Canary Islands tax. The delivery fee and any other charge are shown before you confirm, so you always see the total you will pay.

Depending on the restaurant, you can pay in cash on delivery, by card on delivery or by card online through our payment provider, Stripe. We collect the payment on behalf of the restaurant: once you have paid us, you owe nothing further to the restaurant for that order.

If a price is clearly wrong, we will tell you as soon as possible and you can confirm the order at the correct price or cancel it.

Vouchers and offers are subject to the conditions shown with each one and cannot be exchanged for cash.

8. Delivery

The delivery time we show is an estimate. We do our best to meet it, but traffic, the weather or how busy the restaurant is can cause delays. You can follow your order in the app.

Someone must be at the address to receive the order. If nobody opens the door or answers the phone within 15 minutes of the rider arriving, the rider may leave and the order will still be charged.

9. Cancellations and refunds

You can cancel an order free of charge until the restaurant starts preparing it: from the order's screen in the app or by calling us. Once preparation has started, the order cannot be cancelled and will be charged.

We or the restaurant may also cancel an order, for example if a dish has run out or we cannot deliver it. We will tell you and you will not be charged. Anything you have already paid for a cancelled order is refunded to the payment method you used.

Meals are prepared to order and are perishable, so the legal 14-day right of withdrawal for distance purchases does not apply to them.

10. If something goes wrong

If your order is late, incomplete or not what you ordered, contact us as soon as you can, ideally the same day, with your order number and a photo if it helps. We will look into it with the restaurant and, where appropriate, replace or refund what went wrong.

11. Using the service properly

Please do not place false orders, use someone else's payment details or use the service in a way that harms restaurants, riders or other customers. We may suspend the accounts of those who do.

12. Our responsibility

We are responsible for running the service and delivering your order with reasonable care. The restaurant is responsible for preparing the food and for the information on its menu. We are not responsible for delays or failures caused by events beyond our control, such as severe weather, power or network failures, or decisions of the authorities.

If we are liable for a problem with an order, our liability is limited to the amount you paid for that order. Nothing in these terms limits your rights as a consumer or any liability that cannot be limited by law.

13. Intellectual property

The Food Express name, logo, website and app, and their content, belong to us or to those who license them to us. You may use them only to place orders for your own personal use.

14. Your personal data

We use your data as explained in our Privacy policy.

15. Changes to these terms

We may update these terms. The version published when you place an order is the one that applies to that order.

16. Law and complaints

These terms are governed by Spanish law. If you are a consumer, any dispute can be brought before the courts of the place where you live. Before that, please give us the chance to put things right: write to oficina@foodexpressgc.com or call +34 695 700 370.